Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

I’ve opined previously how good customer service should be placed on the back of wine and liquor bottles instead of milk cartons to motivate businesses to rescue it for those who rely on them for ...

In the sprawling city of Los Angeles, where the pace is as fast as the traffic once was on the 405, the once-reliable anchor of good customer service seems to be slipping away into the Pacific horizon ...

Sure enough, a woman from customer service called me and left a voicemail. I returned her call and she picked right up. I recounted the problem we were having with the brewer, she said it sounds like ...