SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today announced that Swisscom AG, a major telecommunications provider in Switzerland has ...

Genesys takes another step in its significant progress toward the goal of becoming the leading contact center solution provider. More than once this year when a contact center company made an ...

DENVER--(BUSINESS WIRE)--Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

Company continues strong global growth with more than 40% of revenue coming from outside of North America during the quarter Adoption of Genesys AI rapidly accelerated throughout the quarter, ...

Genesys Cloud ARR reached nearly $1.9 billion in the fourth quarter and NRR exceeds 120% for the last 12 fiscal quarters SAN FRANCISCO, April 02, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader ...

After several months working with Genesys’ new CEO, Tony Bates, I thought we were on the same page. I thought I understood how he intended to accelerate the company’s success in the cloud. But a blog ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...

REDMOND, Wash., and SAN FRANCISCO — Jan. 23, 2020 — Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to ...