American, Frontier, and United rank worst, but Skytrax bias and market size complicate Click Intelligence's study findings.

Major airlines tied for third place in comfort rankings, but two carriers stood above the rest. Budget airlines Spirit and Frontier ranked at the bottom for passenger experience.

United Airlines CEO Scott Kirby said struggling no-frills rivals such as Spirit and Frontier are on a path to “going out of business” because of their poor customer service. The outspoken Kirby called ...

CLEVELAND, Ohio – Frontier Airlines announced a series of changes Friday designed to improve its dismal customer service ranking with travelers, including more transparent pricing, the elimination of ...

A male traveler was just trying to check in for his flight to get home from a business trip when a couple Frontier employees appeared to make checking in wayyy more difficult than it had to be. The ...

According to data from the Federal Aviation Administration (FAA), approximately 2.9 million people travel by plane in the United States every day. Frontier Airlines operates over 500 flights every day ...

SALT LAKE CITY ( ABC4) — Frontier Airlines has launched nonstop service from Salt Lake City to Santa Ana, CA. Frontier Airlines shared that the service will operate twice per week offering fares ...

Frontier Airlines is simplifying its fare offerings with three new ticket tiers. All Frontier passengers will be able to cancel or change their tickets without having to pay an extra fee. The airline ...

Frontier Airlines is making a pitch to steal Southwest Airlines customers by asking them to “divorce your old airline” with a promotion for free bags and low ticket prices. In the latest volley in a ...

Kirby criticized no-frills carriers like Spirit for prioritizing cheap costs over customer service. He poked fun at one ULCC for charging $99 for a carry-on and then giving the agent a commission. The ...