Operators working 12-16-hour shifts to maintain emergency services as officials work with unions to find sustainable staffing ...

HOUSTON -- A former 911 operator has been sentenced to community service and 18 months probation for hanging up on emergency calls. According to authorities, 44-year-old Crenshanda Williams ...

NASHVILLE, Tenn. (AP) — When a 911 call came in saying a woman in Nashville was experiencing sudden labor, emergency operator Kaitlyn Kramer says her training kicked in as she successfully coached the ...

TYLER, Texas (KLTV) - If the lights go out and cell service goes down during severe weather or any emergency, staying connected to friends, family, or first responders is important. When other devices ...

The Lynchburg Police Department is commending one of its 911 operators for her exceptional ability to guide callers through ...