I am not usually someone who enjoys using clichés however, I am sure you know when a sentence starts with a warning like that, a cliché is about to be delivered so brace yourself: We have one mouth ...

Research has shown a strong link between listening skills and leadership qualities, indicating that good listening skills improve interpersonal relationships and trust. Empirical research indicates ...

Before Allie King and her husband, Jeremy, launched their independent advisory firm, Mountain Sky Wealth Management, in May, she worked at AIG Retirement Services (now Corebridge Financial), advising ...

It’s a simple concept that many leaders struggle with: effective listening. Listening skills are crucial to giving leaders access to the knowledge and diversity in perspective needed to make better ...

Listening is an art. It's not just about hearing words but understanding the emotions and intentions behind them. Sometimes, when someone shares their thoughts or problems with you, it's instinctual ...

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...

A professor I was working under many moons ago once told me that listening is arguably the hardest skill ever. That a whole legion of us have poor listening skills, or lack in it entirely. We love the ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Unstructured data is by its very nature difficult to wrangle. But unstructured conversational data? It is one of the hardest sources of data to manage, said Amy Brown, founder and CEO of ...