Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month. With ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...