Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

Difficult conversations about performance should not be the norm for any business, but sometimes they are unavoidable. Here’s how to navigate them successfully. Tackling difficult conversations with ...

In business, entrepreneurs encounter a wide array of clients. While many client experiences will be positive, there will also be tough ones who challenge your typical ways of doing business and push ...

This article originally appeared in the March issue of AGENTatHOME magazine. Subscribe here to receive your free copy each month. Open Mic is an AGENTatHOME series focused on gathering advice from ...

In February, Chris Mastro, 46, an advisor with Impact Fiduciary in Pasadena, Calif., faced a perplexing situation managing investments for a married couple. At their first meeting, the retired pair ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Lately, as more and more organizations are requiring at least a partial return to the office, it seems that many folks are struggling with being back around people who they were all too happy to get ...

Veteran Ghanaian actress and fashion enthusiast Pascaline Edwards has opened up about the challenges fashion designers face in dealing with clients, describing customer behaviour as one of the most ...