I remember when I started working in retail at a customer facing position. It was my first real job and didn’t really have a clue how to do anything. I was promised a quick customer service training ...

If you haven’t already perfected your employee training program, here’s something to consider. Not only have many top companies nailed theirs, they’re quickly expanding into customer training, too.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

To pick the best LMS, you should know your business needs, target audience, and financial plan. Customer training helps you understand your customer better and retain your customers and people ...

‘The customer is always right’ is the retailers’ mantra – which is why customer service training is enjoying a growth spurt. The intensity of competition for the nation’s customers is tougher than ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...