Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...