SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

As companies grow, leaders often respond to complexity by adding oversight—more approvals, more layers. That usually just creates bottlenecks and teaches people to wait instead of acting. I’ve had to ...

For years, companies tried to solve this by hiring more people, writing better scripts, and adding more dashboards. But volume kept increasing, complexity kept growing, and agents kept burning out.

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Editor's Note: This article has updated to include an interview with XLNT Automotive owner Chris Kobernik, and to clarify details provided by Cassie Hoberecht. REDMOND, Ore. (KTVZ) — “It was the worst ...