Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. The accuracy of revenue forecasts provided by Wall Street analysts ...

Discover how marketers are moving beyond traditional surveys to harness voice and text interactions for genuine voice of the customer analysis and insight. In today's digital landscape, understanding ...

CHANDLER, Ariz.--(BUSINESS WIRE)--A survey conducted by Insight Enterprises (NASDAQ:NSIT) in partnership with The Harris Poll found that two-thirds (66%) of business leaders say their company has ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Medallia Inc., the global leader in customer and employee experience, today released its 2026 State of Customer Experience Report, a comprehensive look at how organizations are navigating rapidly ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines ...

If you don’t measure, you can’t manage. Among the B2B companies measuring the customer experience (disappointingly, only half of them), customer satisfaction surveys are the most common tool, used by ...

Chicago, Feb. 09, 2026 (GLOBE NEWSWIRE) -- As business environments become more complex and customer expectations continue to evolve, organizations across industries are increasingly turning to custom ...

In this case study, Insight Survey conducted a customer satisfaction study for a client that distributes medical equipment and medical consumables to healthcare and beauty industries, as well as local ...

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved three airlines and three hotel stays. At ...

CHANDLER, Ariz.--(BUSINESS WIRE)--A survey conducted by The Harris Poll on behalf of Insight Enterprises (NASDAQ: NSIT), a Fortune 500 Solutions Integrator focused on driving client success through ...