ABB opens $2m state-of-the-art training center in Dubai to upskill 2,000 engineers yearly in AI, digital asset management and ...

HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

In the latest in a series of articles on design thinking, here's what you need to know about Sitecore design thinking workshops. Design thinking workshops are an excellent way to bring people with ...

It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

"Skills and training" and "employee experience" are the two greatest obstacles to the success of customer experience (CX) programs, according to experience management company Momentive's 2022 State of ...

AIA Singapore is introducing workshops to boost its employees' customer experience capabilities under an upskilling programme developed with Singapore Airlines Academy. The programme is expected to ...

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

Savannah SCORE will hold a “Customer Experience and Your Bottom Line” workshop from 11:30 a.m. to 1 p.m. Thursday at Savannah Score’s office at 111 E. Liberty Street. Workshop facilitator, Marilyn ...