How can businesses improve customer service for today’s customers? A recent Interactions report explores the solutions meeting today’s customer expectations. Bad automation feels like a bad sci-fi ...

Google is emailing folks who use the Google Merchant Center about a new Shopping experience scorecard that will be used to boost rankings in Google Shopping, amongst other benefits, for merchants who ...

Those merchants who provide an excellent customer experience will see a boost in rankings and other visibility improvements in the Google Shopping tab. Google is notifying Google Merchant Center ...

NEW YORK, April 25, 2022 /PRNewswire/ -- ActionIQ, the leading Enterprise Customer Data Platform (CDP), today made available the CX IQ Scorecard for the B2B Technology industry. The CX IQ Scorecard is ...

Denver RTD launched an action plan to improve the customer experience across the system, including in amenities, fare and ...

The Search Agency has released a new Mobile Experience Scorecard, which is designed to rate the mobile customer experience of the top 100 eTailers. Women’s apparel and accessories retailer Nasty Gal ...

A couple of weeks ago we reported that Google has a new set of ranking factors specific to the Google Shopping tab named the Shopping experience scorecard program. The concern was that merchants are ...

ISN, the global leader in contractor and supplier information management, announced the release of its redesigned ISNetworld Scorecard for Hiring Clients and contractors. The latest enrichment ...