What’s a client care program? It’s a value added, after care program in a service-based business. These programs often include access to future services at a flat rate price for a set period of time.

If you look at the traditional definition, it is defined based on the type of business. For example, Hubspot, a leading marketing and CRM company, describes it this way: "A customer is someone who ...

Advanced Client Care LLC (ACC) offers Teletherapy (online) mental health counseling and wellness services to adolescents, adults, couples and families. ACC also offers business consulting services to ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

At a recent event a solicitor asked me to sum up what the majority of the Legal Complaints Service’s work involves. My response was surprisingly simple. The problems cited most often by clients are: ...

Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...

During economic downturns, when construction slows and competition for projects intensifies, architects may work so hard at attracting new jobs that they neglect their existing client base. Instead of ...

As mental health professionals (MHPs), our ethical codes suggest that we should prioritize our client’s welfare (ACA, 2014, s.A.1.a; NASW, 2021, s.1.01; APA, 2016, Principle B). The ethical principle ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...