Mapping the progression of digital government over the course of the last two decades is the focus of a new National Association of State Chief Information Officers report. The publication compares ...

Should government services be designed with citizen usability in mind? That seems like a question that would be answered with a resounding “yes!” But user-friendly design in government is not a ...

Get the latest federal technology news delivered to your inbox. According to the Accenture Public Service Pulse Survey, the vast majority of citizens expect government agencies to provide service ...

Government websites are organization-centric, complicated and confusing, according to a survey of government web professionals in the United States, New Zealand and Canada.Between August and October ...

Get the latest federal technology news delivered to your inbox. The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Agencies at every level can realize their goals ...

No matter which department—health and human services, education, tax and revenue management, from federal to local, to state—reimagining programs to become citizen-centric is the first, and most ...

The year 2025 saw significant strides by the Personnel Ministry in further strengthening governance through citizen-centric ...

LITTLE ROCK, Ark.--(BUSINESS WIRE)--The Center for Digital Government (CDG) announced Arkansas as a recipient of the Digital States Survey 2020 Citizen Centric award. As one of only three states to ...

The Union government on Thursday launched five digital reforms to boost transparent and citizen-centric administration in the ...