Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

It's a lot simpler than you think, and you've got lots of flexibility in how you can make it work best for you. Amanda Smith is a freelance journalist and writer. She reports on culture, society, ...

Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific ...

Indiana has unleashed the power of generative AI to the public on its IN.gov state website through a chatbot. Serving like a master brain of public information for the state, it can answer almost any ...

When Xiaoyin Qu was growing up in China, she was obsessed with learning how to build paper airplanes that could do flips in the air. Her parents, though, didn’t have the aerodynamic expertise to ...

You know, ChatGPT isn’t the only AI chatbot on the market that’s worth a gander. As a matter of fact, Gemini — the generative AI platform from Google formerly known as Bard — can hold its own compared ...

Elon Musk, CEO of SpaceX and Tesla, revealed plans Saturday night to release Baby Grok, a kid-friendly version of the AI chatbot Grok. The former head of DOGE made the statement via X, writing, "We’re ...