Based on their intuition of how human agents reason while responding to customers, researchers at Capital One developed a framework in which a team of expert AI agents, each with different expertise, ...

The data-driven, machine learning heritage of Capital One precedes us.” The possibilities for agentic AI–and future advances in the field–continue to evolve at a rapid clip.

Q2 2025 Management View Richard Fairbank, CEO, welcomed Discover to Capital One, highlighting the completed acquisition and stating, “We share key cultural attributes with Discover, including a deep ...