Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...
An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...
The federal watchdog overseeing tax administration is pressing the Internal Revenue Service to broaden how it reports phone service performance, warning that current measures do not give a full ...