Google LLC wants to help customer experience agents be more productive and helpful with the addition of a new tool in Chrome OS Enterprise, called the Desk Connector. In a blog post today, ChromeOS ...

Sentillian, an innovator in AI-driven call center solutions, announced a strategic partnership with Hogan Technology, a provider of communication technology and services, to expand beyond the legal ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

A joint venture between TurningPoint and DSFederal has won a 51-month, $9.9M task order to provide help desk support to contact centers administered by the Centers for Medicare and Medicaid Service.

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

In the recently-released article, “6 Developing Communications Services Trends to Watch in 2015,” trend No. 6 was: “The high-accountability support model emerges. Individual support personnel will ...