A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Faced with pressures from global competition and increasing turnover rates, call centers are looking to technology to improve effectiveness and efficiency. According to research firm Datamonitor, in ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

New research shows that browser based Tech Support Scams are starting to utilize services normally found in legitimate call center operations. These services, called call optimization services, are ...

Aspect Communications Corp., RightForce and Blue Pumpkin Software Inc. are all scheduled to unveil call center workforce optimization solutions this week designed to help companies ensure their call ...

"Your call is very valuable to us please stay on the line until one of our busy advisors becomes available to take your call". An all-too familiar initiation to the world of helpdesks and customer ...

Tech support scammers have found new methods to replicate call optimization services, giving legitimate contact center service providers a difficult challenge to address. Antivirus software maker ...

Call centers play a central role in the growth of many companies in both the B2B and B2C sectors. But is your call center delivering the results you need? From convincing sales leads to make a ...

PLANO, Texas--(BUSINESS WIRE)--Aug. 8, 2006--Latest Product Release Offers Call Center Optimization Software as Well as Integrated Call Handling, Call Recording, Quality Monitoring and a Set of Call ...