SCOTTSDALE, Ariz., March 23, 2018 (GLOBE NEWSWIRE) -- Liveops, Inc., the leading provider of on-demand virtual call center services, today announced that it has launched an industry assessment to ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

DURHAM, N.C. (WTVD) -- Just because something is routine doesn't make it any less rigorous. "It all boils down to consistency, best practices, continual improvement and constantly looking at your ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business. Customer satisfaction is the highest priority in a contact center.

HE HAS PLEADED NOT GUILTY TO THE CHARGES. THE NEW 988 SUICIDE, A CRISIS LIFELINE IS RAISING AWARENESS ABOUT THE NEED FOR MENTAL HEALTH INTERVENTION. IT IS ALSO RAISING QUESTIONS ABOUT HOW CALL CENTERS ...