The COVID-19 pandemic may have accelerated the adoption of digital banking, but customers still want the human touch - and will probably continue to do so for years to come. It's for this reason that ...

Are consumers in Thailand ready for digital banks? The answer appears to be yes. Mobile penetration has reached 146%, which exceeds the levels in Malaysia and Indonesia, and a large number of Thai ...

Traditional banks and networks have as much a role to play as pure digital entities Banks are remodelling the in-branch experience by bridging their digital and human delivery channels to enhance ...

TODAY in Singapore, there are strong indications that people are ready for digital banks. Despite a population of only 5.5 million, Singapore has the highest Internet penetration (81 per cent) and ...

The Boston Consulting Group (BCG) is out with a report on retail banking and the emerging Fintech sector that is looking to disrupt traditional banks. According to BCG, global retail banking needs ...

Banking providers must dramatically improve the customer experience through greater efficiency, quality and speed by concentrating on their digital and data analytics capabilities. In short: Simplify.