The Department of Veterans Affairs’ IT office is developing a new set of metrics to measure the agency’s success managing a cloud-driven digital transformation across several of its most important ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In my role as the lead of my company's data and analytics team, I've found that the balanced ...

No matter how much we advocate the science of marketing, its art has not disappeared. Take the balanced scorecard, for instance. In the tradition of marketing creativity, a graphical document—the ...

Opinions expressed by Entrepreneur contributors are their own. The balanced scorecard is a familiar accessory in the corporate world. Its early legacy includes a period in the early 1900s when French ...

Vol. 55, No. 2, Social Dimensions of Organizational Excellence: EFQM-EOQ Convention 2003 (Dec., 2004), pp. 173-186 (14 pages) Several authors have pointed at opportunities to develop the ...