In the 10 months since private equity giant Blackstone Group closed on a massive agreement to purchase HPE's majority stake in Mphasis, the nearly $1 billion solution provider has been charging ...

Judging from the number of BPO mergers and acquisitions this year, there is still plenty of confidence in the benefits of a “human touch” in customer service, along with increased trust in the value ...

Indian IT major Tech Mahindra will lay off as many as 5,000 employees by April this year, as machines take over jobs from humans at the company’s BPO unit. Headcount at the company will no longer be ...

Austin, Oct. 16, 2025 (GLOBE NEWSWIRE) -- The Business Process Outsourcing (BPO) Market was valued at USD 340.11 billion in 2025E and is projected to reach USD 732.86 billion by 2033, growing at a ...

TAMPA, Fla.--(BUSINESS WIRE)--Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation ...

Customer Support Outsourcing, which held the largest share of 28.37% in 2025, is primarily driven by the growing emphasis on improving customer experience, 24/7 service availability, and cost ...