Amazon reportedly wants to track its customer service employees by their keyboard strokes and mouse movements

A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...