Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

What does active listening in relationships look like? As I sit in my office while the rain comes down, I contemplate the complexities of human nature and wonder about relationships. Why do some have ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Leaders have an overwhelming number of responsibilities, often distracting or isolating them from others. Unfortunately, this sometimes impacts their ability to truly hear their team's concerns and ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

You can teach hard skills, but emotional intelligence and active listening? These are the skills that really matter when looking for a job. Interviewing is full of uncertainty. What set of skills are ...

There’s nothing that breaks down human communication more than when the ears go on vacation and the mouth keeps working overtime. I believe one of the most important strategies I can offer the young ...