Wow customer service goes beyond fulfilling basic customer expectations and does so in a creative, unexpected way. Zappos commits itself to delivering wow on every call that employees field in its ...

— -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer ...

Jacqui Gonzalez once spent an hour and a half on the phone helping a customer. The Zappos.com employee enjoys being generous with the online shoe retailer's money, sending gift baskets and thank ...

Zappos employee Steven Weinstein, shown here in the retailer's Las Vegas headquarters, holds the record for longest Zappos customer-service call. Zappos A Zappos employee recently had a customer ...

Tony Hsieh Is Leaving Zappos After 20 Years, but He’ll Still Deliver Happiness The longtime CEO plans to support philanthropic causes and entrepreneurs who are working for social good.

Zappos hack exposes 24 million customer accounts to cyberattackers, but credit cards were not stolen.

The online commerce world continues to take a few ugly twists and turns, as online shoe and accessory retailer Zappos—now owned by Amazon—reveals more than 24 million customer accounts were ...

DeVonTae Browne didn’t know anything about the management discipline of Holacracy before showing up at orientation for his new job in customer service at Zappos. “I wasn’t entirely sure what ...

Customer service is incredibly important to any business, especially online retailers. But Zappos.com's CEO argues that there's actually a higher priority that business should keep in mind.

Online retailers Zappos.com and Amazon.com are being sued in Kentucky by a Texas woman alleging that she and millions of other customers were harmed by the release of personal account information.